Singtel… Singtel… wtf are you doing?

November 2, 2007 at 5:24 am · Filed under General

Okay, so I felt lazy last night and decided that I should order a phone from the Singtelshop.com website. I confirmed everything and decided that it is pretty darn good to sit and wait for your phone instead of having to go down to the shop.

Today, I decided that the wait is too long. To wait 5 days is one thing. To hang around at home for 2 hours waiting for some clown to arrive with your phone is another.

So I called Singtel up and told them that I would like to go and collect the phone instead. Of course, after a few tries and the usual damn long wait, someone took my call and guess what? Nope, CANNOT!

“Why cannot? I asked?”

“I’m sorry sir, but Singtelshop and Hello are different.” came my reply.

Both are owned by Singtel right? So what’s the problem?

A girl with a nice voice on the other side of my line told me that if I were to do that, it would be considered a cancellation of order and I would have to pay for the cancellation!

Excuse me! I am doing Singtel a favour by collecting the stuff myself and saving them some moolah on transport. I’m even thinking of getting some accessories that are not available online while I’m there! Why can’t I do that?

Singtel is supposed to be a consumer service provider. It is supposed to make as much money from me as possible while keeping me happy. Not make as much money from me through their self defined ‘cancellation’ charges and piss me off at the same time.

After some extra queries, the girl said that she’ll try to find out more and get back to me. I told her to I’d prefer to have the information before my lunch hour’s up. It has now been 45 minutes. Not a word from Singtel. Perhaps it was her excuse to get rid of me, but for the sake of Singtel, I certainly hope not.

I would understand this kind of rigidity if it was still called the Telecoms Authority of Singapore. It has ceased to be this entity for a long time. But I guess some elements from their past still lingers.

Comments

SIA to passengers: “Pay S$1,000 per flight hour for our suite, but no sex please.”

November 1, 2007 at 9:17 am · Filed under General

The mile high club is an exclusive club. You’ve got to be really daring and creative to become a member.

Well, I thought this exclusivity would end with the Airbus A380 and the introduction of the twin suite cabin by Singapore Airlines. (Slide the door shut and everything is settled.)

This thought has just disappeared into a puff of smoke.

According to this BBC article, they have asked their passengers not to engage in any sexual activities while on board. (Read: “Don’t stain our expensive accessories!”)
I can’t believe this! Wasn’t it their CEO that said this product was aimed at honeymooners and couples? Pay so much money then cannot get intimate then pay for what?! Might as well stick to the single cabins and play computer games.

Comments