Last month, I received 2 identical credit cards from UOB. Uh… scary right? Well, before that I was told that I have a card that I didn’t receive! Even more scary right?
Read my enquiry to UOB below for the story…
Hi there,
I received a replacement credit card from UOB recently. It was supposed to replace an old one that expired. Two weeks later, I received another one! What is UOB trying to do?
(I’ve currently been put on hold by your call center for 10 minutes… now…)
Why do UOB issue 2 identical cards? Is it because you are afraid that one of them got lost in the mail and I didn’t receive it?
That set me thinking. If one was to get intercepted during mailing, I would have been none the wiser. Someone could be out there on a spending spree at my expense!
(It was a long wait, but I just got off the phone with this guy from your call centre, very nice guy. Told me it could have been an error! A potentially serious error don’t you think? Well, I don’t really have much confidence in the card now, so I’ve cancelled it. Both of it.)
This is not the first time UOB did something to shake my confidence in its credit card facility. My previous replacement card did not arrive and I did not know. I just thought UOB did not renew it. It was fortunate that I over paid the bill in this card and was wondering how UOB is going to pay me back. Only after my inquiry did I realise a replacement card was sent 2 months before!
That card too! Could have been intercepted without my knowledge! Unless there are some security protocols in place that I am not aware off, I must say that there is a serious security flaw here!
I’m beginning to wonder how many cards are out there with my name tagged to it!
I still have 2 credit cards issued by UOB and I must say I’m not exactly feeling very comfortable about it right now and I’d really like an explanation from the bank on this issue. What safe guards do I have?
Rgds,
Todd
I hope UOB has the decency to reply to my concerns. I shall keep you guys posted on this. In the meantime, here’s a picture of my credit card twins! I’ve covered the particulars but trust me, they are identical up to the security code behind. Once I confirm the card(s) has been cancelled, I’ll post the full picture.
p said,
October 21, 2007 @ 1:36 am
POSB not much better la..called me to ask me to sign up for everyday credit card…i said ok ok send to my house to get them off my back…then all the password, authorisation letters etc came…spammed my mailbox for days but the card neh arrived…dam kok.