I visited the Courts store at Jurong Point in December looking for an Activity Tracker which was advertised in the papers to be available there. “No Stock. Try online.” The staff advised me.
And so I did. It was a pleasant experience. I managed to go from clicking to paying easily. Within seconds I received an email confirming my purchase asking me to expect a call from Customer Care Representative withing the next working day.
The call did not come. Since the estimated available date showed 7 Jan 2015, I decided I’ll wait.
8th Jan came. Still nothing from Courts. So I sent an online inquiry.
The automated response was surprisingly quick since nothing else was.
In the message, I was given a commitment that I will receive a response within 3 working days. A week past. Nothing.
So I did what I really hate to do. Call the service hotline. After pressing numerous numbers which direct me to the same prerecorded message to go online, I managed to get to talk to a human 20 minutes later.
I made my inquiry and the answer given to me was, “Sorry sir. Our stock is not available.” The least Courts could have done is to inform me that they are unable to meet their estimated date.
The human on the other end was unable to give me the date of availability and told me to contact the online guys. I told her that it hasn’t worked for me.
She then told me she will put a request down to the online guys to contact me the next day.
Guess what? No sound no picture. That’s what.
26 Jan 2015 – Courts called today! Almost one month! Gonna deliver on Thursday. Let’s see.